SHIPPING & RETURNS POLICY
1. SHIPPING
Domestic orders typically ship in 1-2 business days. Please allow 5 to 7 business days for your package to arrive.
You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. During holidays and sales shipping times may be delayed.
Please note that any international order may be subject to customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for any extras. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Once again, this is out of our control.
All shipping and handling charges are non-refundable.
2. RETURNS
If you’re looking to return or exchange your items, we’re here to help!
We accept returns and exchanges on items that are in new condition, unworn, unaltered, and free of any damages caused by the customer. Returned items must have all original tags attached and be sent back within 14 days of delivery.
Please note the following exceptions to our return and exchange policy:
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FINAL SALE items cannot be returned or exchanged.
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Items that are worn, washed, altered, or damaged are not eligible for return.
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The cost of return shipping will be deducted from your refund.
Alternatively, you can click the link below to access our online return and exchange portal.
Enter your order number and email address in the portal.
3. REFUNDS
Once your return is received and inspected, we will notify you through email of the status of your return. If you are approved, then your refund will be processed immediately, and a credit will be applied to your original method of payment, within 5 to 8 business days. Please allow for a period of up to 14 days for us and your bank to process the refund.
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you have any questions concerning our Shipping & Returns Policy, please don’t hesitate to contact us at contact@garnetclothiers.com